Warranty information for EZ Boilers Models :
EZ-Classic and EZ-Pro
EZ-Classic and EZ-Pro
Who is covered
This limited warranty covers only the original purchaser of the product. The limited warranty is not transferable to subsequent owners or purchasers of this product.
What is covered
The stove has a one (1) year workmanship warranty.
The stove has a five (5) year corrosion warranty on the water jacket only.
What is not covered
Lack of maintenance is the leading cause of outdoor stove failure. The two leading causes of failure are creosote corrosion, and water chemical additive neglect. Corrosion in the firebox occurs when creosote is absorbed into an undisturbed ash line. Corrosion in the water jacket occurs when the levels of sodium nitrate additive to the water are not properly maintained. Consult the “Corrosion Prevention” page on our website for guidance. Click here
This warranty does not cover corrosion of the firebox caused by improper maintenance.
This warranty does not cover damage to plate heat exchangers caused by poor water quality.
This warranty does not cover electrical parts.
This warranty does not cover damage caused by the user’s failure to properly operate and maintain the unit as outlined in the owner’s manual and the company website, ezboilers.com.
This warranty does not cover damage due to overheating of the stove.
What will void this warranty
Any unauthorized modifications to the stove will void this warranty.
Failure to maintain proper levels of sodium nitrite in the water tank resulting in premature corrosion of the water jacket will void the warranty.
Failure to protect the firebox from rust during the off season will void the warranty: at the end of the heating season, thoroughly scrape the inside of the firebox clean and spray it down with kerosene, PB Blaster, or something else that will prevent rusting.
How to obtain services
Simply contact us to discuss the problem. Call (231) 823-2499 or use the contact form on our website. If we determine that your claim is valid, we will either repair the stove, or replace it if necessary.
No other express warranty applies
This warranty is the sole and exclusive warranty. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of EZBoilers.
Limitation on liability
EZBoiles shall not be responsible for any incidental or consequential damages to persons or property. Please observe proper safety precautions at all times. Some countries, districts, or states do not allow the limitation or exclusion of relief, incidental, consequential, special, or indirect damages, or the limitation of liability to special amounts, so the above limitations or exclusions may not apply to you.